Plus One

This afternoon, I was at my Vulcanizer’s to fix a new tyre. This Vulcanizer (of mine) has exemplified excellent customer service, he can serve as case study for Lagos Business school. Dilligent, consistent and always “out”serving his customers. This post is not about him, it is about Idris – his apprentice. I was to change…

Pick up your phone

It is a great pleasure writing again after about 10 days break. This was not intentional, work was overwhelming and I was occupied all through last week. Last week was quite exceptional for me. The week started with a small party; my friend Dad’s remembrance, where I had the opportunity to catch up with some…

Can you imagine?

I live in Nigeria, Lagos to be precise. Lagos is a metropolitan city with lots of “craze’” Everyone seems to be in hurry, hardly will you see any car without a scratch. I remember hosting colleagues from Kenya; they were so thrilled about the cars honking and the fact that every driver was in a…